ORAL HEALTH, IMPACT OF PAIN IN THE LIFE AND PERCEPTION OF USERS ATENDED AT FAMILY HEALTH STRATEGY OF PIRAÍ-RJ

Abstract

Objective: to identify the characteristics of the demands for emergency services related to pain in health units in the city of Piraí, Rio de Janeiro; the degree of satisfaction and the perceptions of users about the service provided when the need is linked to emergency situations related to dental pain. Methods: Users of public health units answered, between May 2013 and November 2014, through questionnaires, data regarding sex, age, monthly family income, economic class, experiences in emergency services and a McGill pain questionnaire validated for the Portuguese language. The data were analyzed descriptively and using the Chi-square test (p<0.05). Results: 137 users were included (40.22 ± 15.74 years), 73.7% female, 59.9% from class C and 43.8% with an income between ½ and 1 minimum wage. Of the total, 54% felt some pain
related to oral problems in the last 12 months before the questionnaire and of these, 71.6% were seen at the service, 58% did not find it difficult to get care, 68.9% solved the problem and 73% were satisfied with the service provided. Only 37.2% of users did not report social damage at work or at leisure caused by dental pain. The age group was associated with pain related to oral problems in the last 12 months (p=0.02) and the
need for emergency consultations in the same period (p=0.005). Conclusions: The majority of individuals who are attended in public service being female, the economic class and the predominant family income were, respectively, class C and of ½ to 1 minimum wage; Toothache and pain when drinking cold or hot liquids were the most common complaints in the last 12 months; There is an association between age and presence of dental pain and the need for urgent treatment; and participants in this study are considered to have been satisfactorily treated in most cases.